Sales and respectively, profits, are highly contingent on good customer relationships. SAP Business ByDesign enables you to take control of your CRM (customer relationship management) in order to obtain a competitive edge. With SAP Business ByDesign, your company will be able to utilize CRM features to drive sales and maximize customer satisfaction.
Marketing
Your marketing team will be able to:
- Manage and correspond with target groups and leads more effectively
- Easily track prospects
- Manage information regarding every aspect of your customers, market and industry
- Have a detailed record of every communication between you and your customer
Sales
Your sales team will be able to:
- Provide accurate pricing, forecasting and product availability
- Track quotes, orders and invoices all in one place
- Pull up price lists and create flexible pricing plans
Service
Your service team will be able to:
- Quickly and accurately respond to customer service requests
- Ensure service tasks are done in a timely fashion
- Record each service request in order to improve future performance
