While we’ve been talking a lot about ERP, let’s not forget our buddy CRM! CRM stands for Customer Relationship Management and is a strategy for managing your interactions with customers, clients, and sale prospects. CRM software not only allows the organizing of customer information, but also provides the means to track sales leads from the time they are obtained until the sales are closed. Yup, that’s right all the work is done automatically and even has the ability to detect sales trends. Without a focus on sales how would your business succeed?
SAP Business ByDesign is a key component to the SaaS (Software-As-A-Service) CRM strategy. With SAP Business ByDesign, your company will be able to apply CRM features to drive sales and maximize customer satisfaction. In a recent conference, SAP announced its current development of a CRM application tying together its Business ByDesign CRM functionality with a collaboration tool. The ultimate goal is to achieve sales activity monitoring. Exciting!
How does Business ByDesign’s CRM functionality look now? Lets talk frozen yogurt or “fro-yo.”
With all this talk about sweets, it’s time for me to grab a margaretia and hit the luau…see you by the roasted pork!