Service Management / Call Center Software

Our ERP software allows businesses to take customer service to a new level. In the service management and call center industry, outstanding customer satisfaction is essential. Our ERP and CRM solution allows your business to allocate resources optimally to gain high profitability.

Radiant Technologies is proud to help your company gain insight into costs broken down into every aspect of a service order, creating a more comprehensive view into your company’s operations. Tools in Microsoft Dynamics NAV, adapted to the service management industry, will help your business:

  • Streamline the entire service process from request to dispatch to completion and invoicing
  • Initiate and track issued warranties and service level agreements (SLAs)
  • Manage contractual service periods and response times
  • Optimize scheduling per technician and the company as a whole